Return Policy (Updated May 30, 2023)

We have a 7-day return policy, which means you have 7 days after the date of delivery as confirmed by the postal carrier to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its unopened, original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info@wellspringlifecare.com to request a return authorization. If your return request is authorized by us, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return authorization will not be accepted and you will not receive the item back nor will you receive a refund for the unauthorized returned item. 

You can always contact us for any return question at info@wellspringlifecare.com.

Damages and Issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. If damage or defect is found, please save the shipping materials and the product and provide us with documentation of the issue at info@wellspringlifecare.com. If our evaluation of your documentation confirms that the item was damaged or defective, then we will provide you with a return label for the original, damaged or defective item.

If you would like to replace the damaged or defective item then we will ship a replacement item to you at no cost to you. At the time of shipment of the replacement product,  a payment preauthorization for the replacement item will be placed on your original payment method. Once we receive the original damaged or defective item then the preauthorization hold for the replacement item will be cancelled. If, however, we do not receive the damaged or defective item to be returned within ten (10) days of shipment of the replacement product, then you will be charged for the replacement item.

Returns of Undamaged Items

If you decide to return an item for any reason other than defect or damage we will supply you a return shipping label. Refunds on non-damaged and non-defective items will be issued, less the cost of shipping and a 10% change of mind restocking fee, once the item has been delivered to us in its original condition. This restocking fee helps cover nonrecoverable costs such as nonrefundable fees charged by the payment processor as well as packaging materials.

Exceptions / Non-Returnable Items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds 
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not within 7 business days of receiving the returned item. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account. Processing times will depend on your financial institution, but typically take 5 to 7 business days, or in rare cases may take up to 30 business days.